Privacy Policy

1. Who we are

1.1 This Privacy Policy is issued by Dorost LLC, a Missouri limited liability company that operates a chauffeured ground transportation business under the trade name "Dorost Transportation" ("Dorost," "we," "us," or "our"). References in this policy to "Dorost Transportation" refer to Dorost LLC operating under that DBA.

1.2 Our services are provided primarily within the states of Kansas and Missouri, including the Kansas City metropolitan area.

2. Information we collect

We collect information you provide directly to us, information generated automatically when you use our services, and information from third parties that help us deliver and improve our services.

2.1 Information you provide

• Contact details: first and last name, mobile phone number, email address.
• Trip details: pickup address, destination address, date, time, number of passengers, special requests, flight numbers (for airport meet & greet).
• Payment information: credit or debit card details, which are collected and stored by our PCI-compliant payment processor (see Section 5). Dorost does not store full card numbers on its own servers.
• Account information: username, password (stored as a salted hash, never in plain text), saved addresses, and ride history.
• Communications: the content of inquiries, support requests, and messages you send to us by SMS, email, or our contact form.

2.2 Information collected automatically

• Device and usage data: IP address, browser type and version, operating system, pages viewed, referring URLs, and timestamps.
• Cookies and local storage: small data files placed on your device to keep you signed in, remember your preferences, and improve site performance.

2.3 Information from third parties

• Payment processors: we receive tokenized payment confirmations, the last four digits of your card, and the card brand.
• Mapping and address services: we receive normalized addresses, distance estimates, and ETAs based on the pickup and destination you enter.

3. How we use your information

We use the information described above to:

• Provide, schedule, and dispatch your transportation services.
• Send you transactional communications about your reservation — including booking confirmations, driver assignments, pickup ETAs, receipts, reminders, and cancellations — by SMS, email, or push notification.
• Process payments, issue refunds, and handle billing disputes.
• Respond to customer support inquiries and questions about your trips.
• Operate, maintain, and improve our website and booking platform.
• Detect, prevent, and address fraud, security incidents, and abuse.
• Comply with applicable laws, regulations, and lawful requests from authorities.

4. SMS & Text Messaging

4.1 What messages we send. When you book a ride, we may send you transactional SMS messages about that reservation, including:

• Booking confirmation with the reservation number, date, time, and pickup location.
• Driver assignment and "your driver is on the way" updates.
• Pickup ETA notifications (typically 30 minutes before your scheduled pickup).
• Trip reminders the day before or morning of your reservation.
• Payment receipts after the trip is completed.
• Cancellation or rescheduling confirmations.
• Replies to questions you text us about an active or upcoming reservation.

4.2 How you opt in. By providing your mobile phone number during the online booking process, when creating an account, or when communicating with our dispatch team, you consent to receive the transactional SMS messages described above at that number. You may also be asked to confirm consent via a checkbox on the booking form.

4.3 Message frequency. Message frequency varies based on your reservations. Customers can typically expect 3–7 messages per reservation. Customers with frequent reservations or active trips may receive more.

4.4 How to opt out. You may opt out of SMS messages at any time by replying STOP to any message from us. After you opt out, we will send one confirmation message and will not text you again unless you opt back in. To re-subscribe, reply START or contact us at (913) 787-0404. Note that opting out of SMS may delay or interrupt service updates about your reservation.

4.5 How to get help. Reply HELP to any message from us for assistance, or contact us directly at (913) 787-0404 or [email protected].

4.6 Carrier charges. Message and data rates may apply depending on your mobile plan. Dorost is not responsible for any charges imposed by your mobile carrier. Neither Dorost nor any mobile carrier is liable for delayed or undelivered messages.

4.7 Supported carriers. SMS is supported on major US wireless carriers including AT&T, Verizon Wireless, T-Mobile, US Cellular, Sprint, and most regional carriers. T-Mobile is not liable for delayed or undelivered messages.

5. Third-party service providers

We share information only with vendors that help us operate the business. Each of these providers is bound by contract to use your information solely for the purpose of providing services to us:

• Payment processing: Stripe, Inc. handles credit and debit card processing and stores tokenized payment credentials on our behalf.
• SMS delivery: our SMS carrier (currently EZ Texting, with a migration to Twilio in progress) transmits the text messages we send to you.
• Hosting and infrastructure: Cloudflare, Inc. provides the hosting, database, and CDN that power our website and dispatch platform.
• Email delivery: we use email service providers to deliver booking receipts and customer communications.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

6. Cookies and similar technologies

We use cookies, local storage, and session storage to keep you signed in, remember your saved addresses and preferences, measure site performance, and detect fraud. You can disable cookies in your browser settings, but some features of the booking platform may not function correctly without them.

7. Data retention

We retain your account information and ride history for as long as your account is active, plus a reasonable period afterward to comply with tax, accounting, and legal obligations (typically seven years for financial records). You may request deletion of your account at any time, subject to records we are legally required to retain.

8. Your rights and choices

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of SMS communications at any time (see Section 4.4).
• Withdraw consent for processing that depends on your consent.

To exercise any of these rights, contact us at [email protected] or call (913) 787-0404. We will respond within 30 days.

9. Data security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, and destruction. Payment data is handled by PCI-compliant providers. Passwords are stored as salted hashes. Communications between your browser and our servers are encrypted using HTTPS / TLS. No system is perfectly secure, however, and we cannot guarantee absolute security.

10. Children's privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top and, for material changes, take reasonable steps to notify you (for example, by email or a notice on the website). Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out: